About Us
About Tigarly
Welcome to Tigarly, a lighting destination operated by Tigarly LLC. We believe lighting should do more than simply illuminate a room—it should complement the architecture, shape the atmosphere, and bring warmth and character to the spaces where everyday life happens.
Our collection focuses on decorative lighting for residential interiors, including pendant lights, chandeliers, linear fixtures, lantern-style lighting, and other statement designs for dining rooms, kitchens, living areas, bedrooms, entryways, and more.
Our Story
Tigarly was created with a simple goal: to make thoughtfully designed residential lighting easier to discover, understand, and shop for online. We saw an opportunity to bring together distinctive decorative lighting with clearer product information, practical specifications, and dependable customer support.
Rather than focusing on a single design style, we curate lighting that works across modern, transitional, contemporary, and classic interiors. From materials and finishes to proportions, lighting requirements, and installation details, we aim to present the information customers need to compare fixtures and make more confident purchasing decisions.
As Tigarly continues to grow, our focus remains on offering residential lighting with visual character, practical function, and considered design, supported by transparent shipping, return, warranty, and customer service policies.
Our Approach to Lighting
At Tigarly, we look for lighting that balances visual character with practical everyday function. Our selection includes modern, transitional, contemporary, and classic designs chosen to work naturally across a variety of residential interiors.
When presenting a fixture on our Site, we pay close attention to details such as overall proportions, materials, finishes, shades, glass elements, bulb requirements, hanging methods, and available dimensions.
Our goal is to provide customers with clear and useful product information before they make a purchase, helping them choose lighting that better fits their room, ceiling height, design preferences, and intended application.
Design & Material Standards
We believe thoughtful lighting design comes from the combination of proportion, material, finish, texture, and illumination. Our collection includes fixtures featuring materials and details such as linen shades, clear and textured glass, wood accents, metal frames, crystal elements, and a range of decorative finishes.
We make reasonable efforts to describe product materials and finishes accurately and to distinguish between an underlying structural material and a decorative surface finish where applicable.
For example, a fixture with a brass-tone or antique brass finish may use an iron, steel, or other metal frame beneath the decorative finish. We aim to present these details clearly so that finish descriptions are not confused with the underlying product material.
Product specifications, dimensions, materials, finishes, bulb requirements, and other available details are reviewed before being presented on our Site so customers can more confidently compare fixtures and select lighting appropriate for their space.
Quality Control Process
Quality control is an important part of how we evaluate the lighting products offered through Tigarly. Our quality expectations for manufacturing and fulfillment partners focus on product consistency, appearance, component integrity, specification accuracy, and secure preparation for shipment.
Because lighting fixtures vary in construction, materials, and complexity, specific inspection procedures may differ by product. Depending on the fixture and production process, quality review may include the following steps:
- Specification Review: Key product details such as dimensions, materials, finishes, light-source requirements, hanging components, and included parts are reviewed against the applicable product specifications.
- Material & Finish Inspection: Visible surfaces, metal finishes, glass, shades, wood elements, crystal components, and decorative details are checked for obvious defects, inconsistencies, or damage.
- Component Check: Major fixture components, mounting hardware, suspension parts, shades, glass pieces, and other required accessories are checked for completeness before packaging.
- Assembly & Fit Review: Connections, alignment, structural fit, and visible assembly details may be reviewed to help identify manufacturing or handling issues before shipment.
- Electrical Component Review: Applicable sockets, wiring components, and other electrical parts may be checked for proper configuration according to the relevant product specifications before the fixture is prepared for fulfillment.
- Final Appearance Check: Fixtures may be visually reviewed for obvious cosmetic issues such as scratches, chips, finish inconsistencies, damaged shades, or visibly defective decorative components.
- Packaging Review: Fixtures are prepared with protective packaging appropriate to their size, weight, and materials to help reduce the risk of damage during transit.
If a customer receives an item that is damaged, defective, or incorrect, our customer service team will review the issue in accordance with our Returns & Refunds Policy and applicable warranty terms.
A Straightforward Shopping Experience
From product selection through delivery and after-sales support, our goal is to provide a clear and dependable shopping experience. We believe important information about products, shipping, returns, warranty coverage, and customer support should be easy to understand before an order is placed.
Our customer benefits include:
- Free Standard Shipping: Complimentary standard shipping on all domestic U.S. orders.
- 2-Year Limited Manufacturer Warranty: Eligible Tigarly LLC lighting fixtures are covered against qualifying defects in materials and workmanship, subject to the applicable warranty terms, limitations, and exclusions.
- 30-Day Return Window: Eligible products may be returned within 30 calendar days of delivery in accordance with our Returns & Refunds Policy.
- No Restocking Fee: Tigarly LLC does not charge a restocking fee for eligible returns that comply with our Returns & Refunds Policy. Restocking Fee: $0.
- Responsive Customer Support: We aim to respond to customer service inquiries within 24 business hours.
Our Mission
Our mission is to make it easier for customers to discover distinctive lighting that brings thoughtful design, comfortable illumination, and lasting visual appeal to their homes.
Whether you are choosing a pendant for a kitchen island, a chandelier for a dining area, or a decorative fixture for another residential space, Tigarly aims to provide clear product information, dependable service, and lighting options that help bring the room together.
Business Contact Information
Tigarly LLC
Email: info@tigarly.com
Phone: +1 (323) 706-8320
Address: 120 Spear St Ste 2200, San Francisco, CA 94105
Business Hours: Monday-Friday, 9:00 AM-5:00 PM PST
We aim to respond to customer service inquiries within 24 business hours.