Refund policy

Returns & Refunds Policy

At Tigarly LLC, we want you to be satisfied with your lighting purchase. Eligible items may be returned in accordance with the terms and conditions outlined in this Returns & Refunds Policy.

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

  • Be unused and uninstalled.
  • Be in the same condition in which it was received.
  • Be returned in its original packaging.
  • Include all original parts, accessories, manuals, and components.
  • Include proof of purchase or a valid order number.

Return requests submitted more than 30 calendar days after delivery are not eligible for return, except where otherwise required by applicable law.

Non-Returnable Items

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

  • Items that have been installed or show signs of installation.
  • Items that have been used, modified, altered, or assembled.
  • Items damaged or missing parts for reasons not caused by Tigarly LLC.
  • Items returned without their original packaging or required components.
  • Clearance or final sale items.

How to Request a Return

To request a return, please follow these steps:

  1. Contact us at info@tigarly.com within 30 calendar days of delivery. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Our customer service team will review your request. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Carefully repack the item in its original packaging and include all original parts, accessories, manuals, and components.
  4. Ship the approved return to the Tigarly LLC return address listed below and include your RMA number with the return shipment.

Do not send merchandise back without prior return authorization and an RMA number. Unauthorized returns may be refused or may not be eligible for processing.

Return Address & Return Processing Location

Approved returns should be sent to the following return address:

Tigarly LLC
120 Spear St Ste 2200
San Francisco, CA 94105
United States

Please obtain a Return Merchandise Authorization (RMA) number before shipping any return. The RMA number should be clearly included with your return shipment so that our team can identify and process the return correctly.

Returns sent to the address above without prior authorization may be refused or may experience processing delays.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an eligible item for reasons such as a change of mind, ordering the wrong item, or no longer wanting the product.

If you receive an incorrect, damaged, or defective item and the issue is confirmed to be our responsibility, Tigarly LLC will cover reasonable return shipping costs when a return is required.

For customer-arranged returns, we strongly recommend using a trackable shipping service and appropriate shipping insurance. Tigarly LLC is not responsible for return packages that are lost or damaged in transit when return shipping is arranged by the customer.

No Restocking Fee

Restocking Fee: $0.

Tigarly LLC does not charge a restocking fee for eligible returns that comply with this Returns & Refunds Policy.

Refund Process

Once an eligible returned item has been received, our team will inspect it to confirm that it meets the return requirements described in this policy.

We will notify you by email after the inspection and let you know whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 5-10 business days after refund approval.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account after it has been issued by Tigarly LLC.

Exchanges & Replacements

We provide replacements primarily for items that arrive damaged, defective, or incorrect.

If you need a replacement for the same item, please contact us at info@tigarly.com. Replacement availability is subject to current inventory.

If a replacement is unavailable, we may offer an appropriate refund or other resolution depending on the circumstances.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@tigarly.com.

Please include:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the packaging.
  • Photographs showing any visible damage, defect, or incorrect item received.

After reviewing the information provided, we may arrange a replacement, refund, or other appropriate resolution.

If the issue is confirmed to be our responsibility, applicable return shipping costs will be covered by Tigarly LLC when a return is required.

Refund Method

Approved refunds are issued to the original payment method used to place the order.

We are unable to issue refunds to a different credit card, bank account, or payment method.

In certain cases involving damaged, defective, or incorrect merchandise, Tigarly LLC may determine that returning the item is not required before issuing an appropriate resolution.

Contact Us

If you have questions about a return, refund, replacement, or damaged item, please contact us:

Tigarly LLC
Email: info@tigarly.com
Phone: +1 (323) 706-8320
Address: 120 Spear St Ste 2200, San Francisco, CA 94105
Business Hours: Monday-Friday, 9:00 AM-5:00 PM PST

We aim to respond to customer service inquiries within 24 business hours.