Refund policy

Returns & Refunds Policy

At Tigarly, we want you to be completely satisfied with your lighting fixture purchase. If for any reason you are not, we offer a straightforward return and refund process.

Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also include all original parts and accessories.

Non-Returnable Items

Please note that certain types of items cannot be returned, including:

  • Items that have been installed or show signs of installation.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.
  • Gift cards.
  • Clearance or final sale items (unless defective).

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at info@tigarly.com within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s). Do not send your item back without an RMA number, as it may not be processed.
  3. Carefully package the item(s) in their original packaging, ensuring all parts and accessories are included. Clearly mark the RMA number on the outside of the package.
  4. Ship the item(s) to the address provided in the return instructions.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received was incorrect or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (typically 5-10 business days, depending on your bank or payment processor).

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us at info@tigarly.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@tigarly.com with photos of the damage and your order number. We will arrange for a replacement or a full refund, including return shipping costs, if applicable.

Contact Us

For any questions regarding our Refund Policy or to initiate a return, please contact us:

Tigarly
Email: info@tigarly.com
Address:120 Spear St Ste 2200, San Francisco, CA 94105