Shipping policy
Shipping Policy
At Tigarly LLC, we are committed to delivering your lighting fixtures safely and efficiently. Please review our Shipping Policy below for information about processing times, delivery estimates, shipping costs, tracking, and other important delivery terms.
Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after your order is placed.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing time is separate from the carrier transit time shown below.
Shipping Methods & Estimated Delivery Times
Our standard shipping timeframe for orders within the United States is:
- Handling Time: 1-3 business days
- Transit Time: 5-8 business days after processing
Estimated total delivery time is generally 6-11 business days from the date your order is placed.
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery may be affected by carrier delays, severe weather, peak shipping periods, transportation disruptions, address issues, or other circumstances outside our reasonable control.
Free Shipping Policy
Tigarly LLC provides free standard shipping on all domestic orders delivered within the 50 United States, including Alaska and Hawaii.
There is no minimum purchase requirement, no spending threshold, and no additional standard shipping charge based on order value, package weight, or dimensions.
Every qualifying order shipped to a delivery address within the 50 United States automatically receives free standard shipping.
U.S. Territories and APO/FPO Addresses
Shipping availability to U.S. territories and APO/FPO addresses may depend on carrier availability, package dimensions, weight, and other delivery requirements.
Please contact us before placing an order for delivery to a U.S. territory or APO/FPO address so that we can confirm whether delivery is available to your location.
Shipping to P.O. Boxes
Certain large, heavy, or oversized lighting fixtures may not be eligible for delivery to P.O. Boxes because of carrier restrictions.
If a physical street address is required for your order, our customer service team may contact you to request an alternative delivery address before shipment.
Signature Requirement for High-Value Orders
Orders over $500 USD may require a signature upon delivery.
This requirement helps protect high-value lighting shipments and confirm successful delivery. When a signature is required, an adult or authorized recipient may need to be available at the delivery address to accept the package.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.
You can use the tracking number provided to check the delivery status directly through the applicable shipping carrier.
Please allow a short period after receiving the shipping confirmation email for tracking information to become active in the carrier's system.
Shipping Address Accuracy
Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be shipped again.
Damaged Shipments
Please inspect your package promptly after delivery.
If your lighting fixture arrives damaged, please contact us as soon as possible at info@tigarly.com. Include your order number and clear photographs of the product, packaging, and visible damage so that we can review the issue.
After reviewing the information provided, we will work with you and, where appropriate, the shipping carrier to arrange a reasonable resolution in accordance with our Returns & Refunds Policy.
Lost Shipments
If your tracking information indicates that your shipment may have been lost in transit, please contact us at info@tigarly.com with your order number and tracking information.
We will review the shipment status and work with the carrier when necessary to investigate the issue and determine an appropriate resolution.
International Shipping
Tigarly LLC currently ships within the United States only. We do not offer international shipping at this time.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Tigarly LLC
Email: info@tigarly.com
Phone: +1 (323) 706-8320
Address: 120 Spear St Ste 2200, San Francisco, CA 94105
Business Hours: Monday-Friday, 9:00 AM-5:00 PM PST
We aim to respond to customer service inquiries within 24 business hours.