Frequently Asked Questions
General Questions
What kind of products does Tigarly offer?
Tigarly offers a curated selection of decorative lighting for residential interiors, including pendant lights, chandeliers, linear fixtures, lantern-style lighting, and other statement designs.
Our collection includes modern, transitional, contemporary, and classic styles suitable for dining rooms, kitchens, living areas, bedrooms, entryways, and other indoor residential spaces.
How do I choose the right lighting fixture for my space?
When choosing a lighting fixture, consider the size and ceiling height of your room, the dimensions of the fixture, the installation location, and the amount of illumination required for the space.
Each product page includes available dimensions, materials, finishes, bulb requirements, installation details, and other specifications to help you make a more informed purchasing decision.
If you need assistance before placing an order, please contact us at info@tigarly.com.
Ordering & Payment
What payment methods do you accept?
We accept major credit cards and other secure payment methods displayed at checkout.
Available payment options may vary depending on the payment services available through our checkout at the time of purchase.
Can I modify or cancel my order after it has been placed?
You may request an order modification or cancellation within 24 hours of placing your order by contacting us at info@tigarly.com.
We will make reasonable efforts to accommodate your request. However, if the order has already entered processing or fulfillment, or has been transferred to the shipping carrier, modification or cancellation may no longer be possible, even if the request is submitted within the 24-hour window.
Once an order has shipped, it cannot be canceled. Eligible items may be returned after delivery in accordance with our Returns & Refunds Policy.
Shipping & Delivery
How long will it take to receive my order?
Orders are typically processed within 1–3 business days, Monday–Friday, excluding holidays.
After processing, estimated standard transit time within the United States is 5–8 business days.
Estimated total delivery time is generally 6–11 business days from the date your order is placed.
Delivery times are estimates and may be affected by carrier delays, severe weather, peak shipping periods, transportation disruptions, address issues, or other circumstances outside our reasonable control.
Do you offer free shipping?
Yes. Tigarly LLC provides free standard shipping on all domestic orders within the 50 United States.
There is no minimum purchase requirement or spending threshold, and no additional standard shipping charge is applied based on order value, package weight, or dimensions.
Do you ship to Alaska and Hawaii?
Yes. Free standard shipping applies to eligible domestic orders delivered within the United States, including Alaska and Hawaii.
Do you ship internationally?
No. Tigarly LLC currently ships only within the United States. We do not offer international shipping at this time.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.
Please allow a short period after receiving your shipping confirmation for the tracking number to become active in the carrier's system.
Is a signature required for delivery?
Orders over $500 USD may require a signature upon delivery to help protect high-value lighting shipments and confirm successful receipt.
Can you ship to a P.O. Box?
Certain large, heavy, or oversized lighting fixtures may not be eligible for delivery to P.O. Boxes because of carrier restrictions.
If a physical street address is required, our customer service team may contact you before shipment to request an alternative delivery address.
Returns & Refunds
What is your return policy?
Eligible products may be returned within 30 calendar days from the date of delivery.
To qualify for a return, the item must generally be unused, uninstalled, in the same condition in which it was received, returned in its original packaging, and include all original parts, accessories, manuals, and components.
To request a return, contact us at info@tigarly.com with your order number, the item you wish to return, and the reason for the return.
If your request is approved, our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Where do I send my return?
Please do not send returned merchandise without prior authorization. An approved Return Merchandise Authorization (RMA) number is required before shipping a return.
Approved returns should be sent to:
Tigarly LLC
120 Spear St Ste 2200
San Francisco, CA 94105
United States
Please include your RMA number with the return shipment so that the package can be properly identified and processed.
Returns sent without prior authorization may be refused or may experience processing delays.
Who pays for return shipping?
Customers are responsible for return shipping costs when returning an eligible item because of a change of mind, ordering the wrong item, or no longer wanting the product.
If you receive an incorrect, damaged, or defective item and the issue is confirmed to be our responsibility, Tigarly LLC will cover reasonable return shipping costs when a return is required.
Do you charge a restocking fee?
No. Tigarly LLC does not charge a restocking fee for eligible returns that comply with our Returns & Refunds Policy.
Restocking Fee: $0.
How long does it take to receive a refund?
Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 5–10 business days after refund approval.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account after it has been issued by Tigarly LLC.
What should I do if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at info@tigarly.com.
Please include your order number along with clear photographs of the product, packaging, and any visible damage, defect, or incorrect item received.
After reviewing the information provided, we may arrange an appropriate replacement, refund, or other resolution.
If the issue is confirmed to be our responsibility and a return is required, applicable reasonable return shipping costs will be covered by Tigarly LLC.
Warranty
Do Tigarly lighting fixtures come with a warranty?
Yes. Eligible Tigarly LLC lighting fixtures are covered by our 2-Year Limited Manufacturer Warranty against qualifying defects in materials and workmanship, subject to the applicable warranty terms, limitations, and exclusions.
The warranty does not cover damage caused by improper installation, misuse, abuse, unauthorized modification, accidents, improper maintenance, normal wear and tear, or other causes unrelated to qualifying manufacturing defects.
Product Care
How should I care for my lighting fixture?
Before cleaning your lighting fixture, turn off the power and allow the fixture and bulbs to cool completely.
For routine care, gently dust the fixture with a soft, dry cloth.
Avoid abrasive cleaners, harsh chemicals, solvents, or rough materials that could damage metal finishes, glass, linen shades, wood elements, crystal components, or other decorative surfaces.
If additional cleaning is necessary, follow any product-specific care instructions provided on the applicable product page.
Customer Support
How can I contact Tigarly?
Tigarly LLC
Email: info@tigarly.com
Phone: +1 (323) 706-8320
Address: 120 Spear St Ste 2200, San Francisco, CA 94105
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST
We aim to respond to customer service inquiries within 24 business hours.