Frequently Asked Questions

General Questions

Q: What kind of products does Tigarly offer?
A: Tigarly specializes in high-quality lighting fixtures, including pendant lights, chandeliers, and various indoor and outdoor lighting solutions. Our collection features a wide range of styles from modern to classic, ensuring you find the perfect light for any room.

Q: How can I find the right lighting fixture for my space?
A: We recommend considering the size of your room, the existing decor, and the amount of light needed. Our product descriptions include dimensions and specifications to help you make an informed decision. Feel free to contact us if you need personalized advice!

Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as displayed at checkout.

Q: Can I modify or cancel my order after it's been placed?
A: If you need to modify or cancel an order, please contact us immediately at info@tigarly.com. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be modified or canceled.

Shipping & Returns

Q: What are your shipping options and delivery times?
A: For detailed information regarding our shipping policies, including available options, costs, and estimated delivery times, please visit our Shipping Policy page.

Q: How do I return a product?
A: Information on how to initiate a return, our return eligibility criteria, and the refund process can be found on our Refund Policy page.

Product Care

Q: How should I care for my lighting fixture?
A: We recommend dusting regularly with a soft, dry cloth. For more thorough cleaning, use a damp cloth with mild soap, avoiding harsh chemicals that could damage the finish. Always ensure the fixture is turned off and cooled before cleaning.